Aizan Inc. acquires cloud-based music and messaging platform CallQX

The solution enables contact center managers to easily personalize their call-in-queue experiences

TORONTO – February 15, 2022 – (Newswire.com)

The current trend of demanding more from virtual methods of customer engagement forces companies to ensure that their customer-facing interfaces deliver the personalized and more efficient omnichannel experience that consumers demand.

With this in mind, Aizan Inc., the recently launched U.S. arm of Azian Technologies Inc., has acquired CallQx, an advanced queuing media platform, designed to contribute to a complete calling experience that includes interactions queued exceptional.

The value proposition for companies integrating the technology lies in the ability to increase caller retention, reduce call abandonment rates, reduce overall call center expenses, and contribute to a positive brand by energizing the “queuing experience”, which the company calls “QX”. .”

With CallQX, consumers take control of their on-hold experience. They can select their favorite music genre, whether it’s country, rock, jazz or one of the many other choices, skip songs, change genres and even get more information about an artist or a favorite song. Thousands of popular music selections have been licensed by top music labels.

Businesses can customize the program to meet their unique market profile. The dynamic reports included in the platform allow businesses to measure important performance metrics and tailor service to demonstrated customer preferences.

The dynamic quality of the platform also extends to a company’s ability to integrate personalized messages into programming. The portal allows users to place and receive orders for professionally recorded voice messages, useful for new promotions, emergency messages and holiday closings.

The acquisition of CallQX is the latest in a recent string of acquisitions and alliances announced by Aizan’s parent company over the past few months.

About Aizan Inc.:
Aizan is driven by the needs of its customers and aims to bring them the best solutions on the market, whether developed in-house or secured through strategic alliances or acquisitions. The company believes in leveraging the best tools, platforms, and thought processes to continually transform its capabilities and customers. The company specializes in CPaaS (Communication Platform as a Service) solutions that enable its customers to connect with their customers like never before while providing an enhanced customer experience. The company manages over 1.4 million phone numbers and routes over 270 million calls per year.

For more information about this release or Aizan’s suite of voice and messaging solutions, contact:

Shekhar Vasal
Revenue Director
E-mail: [email protected]
Toll Free: 1-866-799-9222
Web: www.aizan.com

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Aizan Inc. acquires cloud-based music and messaging platform CallQX

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